Fast Attention-Vendor Management Company Employs RedVision’s TitleVision to Deliver Clients Effective Search Solutions with Three-Hour Turnaround Times
“RedVision offers peace of mind and the knowledge that we will get our search information back to satisfy our clients. This delivered promise, along with excellent training, collaboration and communication, has led to a strong working relationship — stronger than any other relationship we have had with a title search service company.”
George Schultz, Vendor Relations Manager, Title Resources Group
Title Resource Group is a vendor management company providing settlement services to businesses that are part of their parent company Realogy Corporation. Their clientele includes company owned title agents, mortgage issuers and real estate companies.
Title Resources Group was looking for a title search solution provider that could provide a clear channel of communication between the two companies in order to provide their clients with accurate and fast title search reports.
RedVision has a dedicated team to answer all of their questions. The responsiveness that TRG receives from RedVision helps them to deliver accurate search reports in record timing. With TitleVision, TRG has a single source, working multiple states, making it easier to obtain consistent reports.
- Strong Relationship
- Dedicated Team Meeting Needs
- Consistent Accurate Reports
- Unprecedented Turnaround Times
Title Resources Group, a vendor management company providing settlement services to company-owned title agents, mortgage lenders, and real estate companies serving mid-to-large sized lenders, was in need of a dependable title search solution provider to efficiently and reliably deliver its services to customers. With large order volumes, the company wanted a title search provider with the ability to deliver attentive customer service and quick turn times.
Upon learning of Red Vision at a tradeshow and reviewing a web demonstration of service offerings offerings, including the TitleVision platform, Title Resources group engaged RedVision to process their title searches.
RedVision’s electronic database of courthouse records, TitleVision, employs advanced posting algoriths to deliver property research information, including property tax data and quickly. With its SmartFilter technology, only the most relevant records need to be reviewed, saving time and reducing errors.
“Learning the capabilities of the TitleVision® solution was a worthwhile experience,” says George Schultz, Vendor Relations Manager. “The technology was conducive to helping us maintain turnaround times and satisfy our customers.”
When TRG was working to satisfy a client’s request for full title information on a property, Red Vision worked with TRG personnel to customize a solution to best fit their needs.
“We have a dedicated team from Red Vision,” says Schultz. “They assure us that if an issue arises such as a question on a lien or something that may or may not have come up on a search, we have a direct channel to address our needs.”
Consolidate Vast Network of Vendors
With TitleVision®, TRG has a single source providerin a location simplifying the process of obtaining consistent and accurate reports, and allowing time for any last minute adjustments.
Fast Turnaround Times
In the lender services business, fast turnaround times are crucial for retaining current and obtaining new business. TRG can count on Red Vision for fast, reliable title search reports. When TRG needed its first order for a new client to be clean, accurate, and completed as quickly as possible,
Red Vision reacted. TRG had the report within a 30 minutes.
“The completed title commitment and closing package was finished and delivered to the client in three hours, which made our client happy” says Schultz.
The responsiveness TRG receives from Red Vision helps them to deliver search reports to their clients while decreasing costs and providing fast turnaround times. “The difference with Red Vision is they treat us like we are their only customers,” contends Schultz. “That kind of customer service allows us to concentrate more on our clients’ needs.”